A Special Message from Country-Wide Chairman

and CEO Michael D. Jaffe


Dear Valued Customer,

As we all deal with the coronavirus pandemic, we want you to know that Country-Wide is here to help you. As a New York City automobile insurance company for well over 50 years in your marketplace, we understand exactly what each of you are experiencing right now. However, we also know that as New Yorkers, we are up to the challenges we are facing, and we are very resilient.

Country-Wide has been vigilantly monitoring the progression of COVID-19, and we remain focused on the safety and well-being of our policyholders, employees and your brokers. We are very aware of its impact across our local communities. I want to assure you that Country-Wide remains dedicated to actively serving its policyholders at the highest service level possible without interruption. Thus, our internal departments are fully functional and operating as normal, both on-site and offsite, in order to provide you with complete and uninterrupted service. We can help you with your payments, policy endorsements and renewals.

New York's Governor has recognized that insurance companies are engaged in the conduct of essential business, and Country-Wide takes that enormous responsibility to heart. As the current health crisis continues to unfold, we are aware that the unknown can be confusing and stressful. We are, however, just a phone call away to help ease your concerns about any issue relating to your insurance policy. We also encourage you to also keep in touch with your broker, who is a consummate professional insurance advisor.

Thank you for continuing to place your trust in us. Please stay safe and healthy.

Sincerely,

Michael D. Jaffe