Protecting privacy is very important to Country-Wide Insurance Company. We want you to understand what information we gather, how we use this information, and how we protect this information.
Information We Collect
You may submit personal information through such methods as completing a form on our website or sending us an email. This information may personally identify an individual and may include, but is not limited to your name, address, phone number, e-mail address, social security number, driver’s license number, date of birth, and transactions and experiences with us and others, such as payment history, claims, coverage, and vehicle changes.
In addition, as a visitor to our site, your IP address may be automatically collected solely to track the number of computers used to visit our site, the pages visited most often, and the timeframe used most frequently. This statistical data is gathered to analyze what information is most frequently requested by the public and how we can best provide it.
This is in addition to any other way that we collect personal information, including third-parties such as the New York State Department of Motor Vehicles. We collect information in accordance with the law, and only as-needed to provide the best possible rates and service.
Safeguards and Use
Safeguarding your security is very important to us. We ask third-parties who perform services for us to safeguard any customer information and to only use it in connection with performing those services. We maintain physical, electronic, and procedural safeguards to protect customer information and to comply with federal and state laws. In addition, we regularly review our policies and practices, monitor our computer networks, and test the strength of our security. Sensitive searches, which have no impact on your credit score, are logged and audited in accordance with the law.
We use your information only to provide you with the best service and price that we can. We may, on occasion, disclose information to persons or organizations as necessary and permissible by law. For example, we must exchange information about you with our agents, investigators, appraisers, attorneys, and other persons who are or will become involved in processing your application and servicing your policy or any claims you may make. We may also exchange your information for other business purposes as well, including with another insurance company if you are involved in an accident with their insured; with our reinsurers; with insurance-support organizations that detect and prevent fraud; with medical professionals or institutions in order to verify coverage or conduct operations or services audits; with state insurance departments or other governmental or law enforcement authorities if required by law or to protect our legal interests or in cases of suspected fraud or illegal activities; for anonymous statistical and actuarial research; and if ordered by a subpoena, search warrant or other court order. We will NEVER SELL your personal information to third-parties for commercial or marketing purposes, and may only use your information to provide direct marketing services.
While we pride ourselves on our in-house service, we sometimes must utilize third-parties to fulfill these functions. Our site may contain links to Internet sites that are not operated by us, or we may utilize services provided by other sites.
Finally, we will never ask you for personal information by email. While our website is SSL Encrypted, please remember that email is usually not. You should never send sensitive or personal information like a Social Security Number in an email.